In the event that you are either unhappy or need to switch, we are always happy to help you and ensure that you are satisfied with your purchase experience with us throughout.
When it comes to returning your item(s), we have a 7 day policy. From the time you receive your package it is counted as day 1. We ask that you please return your item(s) in the same unworn condition with tags in place as it was when you received them, along with returning it in it's original packaging. Once we receive your returned package, we will notify you. The process that takes place when getting your returned item(s) will be examined and noted. If accepted, we will then credit back to your original payment method you placed with us at the time you ordered. From there it is dependant on your credit card and or bank how long it takes to show up into your account. Please allow us up to 14 days to review and process your return(s).
Exchanges are accepted as follows: wrong size or you would like to switch to a different item of equal value. These also need to be done within our 7 day policy. Important to keep in mind, the items that we carry are specialty items and only come in once or in small quantities, so to ensure you get exactly what you want at the time it is available at our store is to order it right away. Once we receive your exchanged item that is of equal value, we then notify you after processing and reviewing your exchanged item of approval. From there, we will credit back to your original payment method you used at the time you placed your order with the item you exchanged. If it is not approved, we will ship the item back to you and you will be charged for shipping.
SALE / CLEARANCE ITEMS
Sale and clearance items are non-refundable nor exchangeable. These are final sales with no exceptions.
Please be considerate when trying on your purchased designers and remember to wear your own undergarments and place them over your own. This is important so that you know what you have purchased fits you just the way you want it to before removing the tags and hygiene sticker. If it doesn't, then be sure to care for them as much as we do when you need to send them back to us, for a return or exchange.
UNACCEPTABLE RETURN & EXCHANGE
These will be sent back to you with shipping charges. We will not accept any miss-care that occur to our items when they did not arrive to you in such conditions:
All sales are final. These are specially custom made and are packaged with high quality care.
We currently use USPS, UPS & InXpress/DHL (for International orders) as our carriers. It is important to keep in mind that once the carriers have your package, it is out of our control for any delays, missing or damaged packages and you will want to file a claim with the carrier, if need be. We will gladly help provide any additional info to help you with your claim.
We are happy to process orders for international delivery. We ask that the customer is fully aware of and in agreement with our international policies and the conditions of purchase and delivery. Please see terms and conditions for international delivery listed below.
DOMESTIC - SHIPPING YOUR RETURNS/EXCHANGES
While we provide shipping to you via USPS / UPS, it is up to you which shipping carrier you choose to go through in processing your return/exchange package when sending back to us. Please be sure to have tracking info from your carrier etc, as we are not responsible with how the carrier delivers your package to us and any mishaps that may occur during it's route travel. Please have all the necessary info you would need, shall you need to file a claim with the carrier. We are not responsible for any extra shipping charges that occur. All shipping expenses are to be covered by the customers only.
ADORE FELI, LLC
"RETURN / EXCHANGE"
30025 Alicia Pkwy, Suite 160
Laguna Niguel, CA 92677
All of our candles are made using natural products and contain no ultraviolet stabilizers or colorants. In bright sunlight or under florescent lights they can turn yellow or have the natural color of the wax fade. This does not change the scent or degrade the candle in any way.
To note: no retail orders have ever had this issue. Wholesalers who own tanning salons, have florescent lights, or strong UV rays from the sun coming into their shop may have this issue. Please keep candles in a safe spot out of direct sunlight and away from strong florescent bulbs or direct sunlight.
Soy candles are believed to be safer as they do not contain chemical byproducts released into the air when burned, unlike some paraffin candles that are made of petroleum based products.
Soy wax holds more scent than paraffin wax. Soy wax holds 10% per weight as compared to paraffin wax which holds 6% per weight. This means our candles have a more intense fragrance and will fill your home or office with a long-lasting smell.
Soy wax is a renewable resource. It is locally grown in the USA and is all natural.
Soy wax candles burn longer when the wick trimmed appropriately to ¼ - ⅛ inch before each burning and the candle is allowed to burn until the wax pool (melted wax) reaches the edge of the container.