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Privacy Policy

Adore Feli, LLC Privacy Policy

GENERAL DATA PROTECTION REGULATION
The General Data Protection Regulation (GDPR) is a comprehensive update to exisiting European Union laws that is now in effective as of May 25th, 2018. The GDPR was designed to harmonize data privacy laws across Europe, to protect and empower all EU resident's data privacy and to reshape the way organizations across the region approach data privacy.


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from AdoreFeli.myshopify.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal, Google Pay, Apple Pay), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING/REMARKETING/TARGETED ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

MINORS
The Site is not intended for individuals under the age of 18; without the supervision of legal guardian or adult present. By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at FeliciaChong@icloud.com or by using out contact form on our site: https://adorefeli.myshopify.com/pages/contact-us

Size & Care Guide
CANDLE CARE

Care FAQ + Instructions


Let's take the best care of your new candles!
  
CANDLE BURNING TIPS: 
  
Find a safe place to burn your candle.  Keep it away from all objects, people, pets, wind drafts, etc.
Trim your wick to 1/4"
Light your candle away from a draft
Soy wax has a memory.  Each time you burn your candles ensure the wax melts all the way to the edge each time.
Keep debris away from the wax pool.  When you are finished burning blow out your candle and replace the lid (if desired).
Always burn your candle within sight
ENJOY!

FAQ:

Why can my candles turn yellow or fade?

All of our candles are made using natural products and contain no ultraviolet stabilizers or colorants. In bright sunlight or under florescent lights they can turn yellow or have the natural color of the wax fade. This does not change the scent or degrade the candle in any way.

To note: no retail orders have ever had this issue.  Wholesalers who own tanning salons, have florescent lights, or strong UV rays from the sun coming into their shop may have this issue. Please keep candles in a safe spot out of direct sunlight and away from strong florescent bulbs or direct sunlight.

Why do we make + sell soy candles?

Soy candles are believed to be safer as they do not contain chemical byproducts released into the air when burned, unlike some paraffin candles that are made of petroleum based products.

Do soy wax candles have more scent?

Soy wax holds more scent than paraffin wax. Soy wax holds 10% per weight as compared to paraffin wax which holds 6% per weight.  This means our candles have a more intense fragrance and will fill your home or office with a long-lasting smell.

Are there any benefits to burning soy wax?

Soy wax is a renewable resource. It is locally grown in the USA and is all natural.

How do I make my soy candles last longer?

Soy wax candles burn longer when the wick trimmed appropriately to ¼ - ⅛ inch before each burning and the candle is allowed to burn until the wax pool (melted wax) reaches the edge of the container.